FAQ

XnasBak™ Orders & Customer Care FAQ 🐾🛍️
How can I order from XnasBak™?

Explore our selection of pet accessories and choose the products you wish to purchase. Place them in your shopping cart and follow the checkout instructions to submit your order.

Is an order confirmation provided?

Yes. Once your order is completed successfully, you will automatically receive an email containing the purchase summary and relevant order information.

Where can I find my tracking details?

After your package has been processed and dispatched, we will email you a shipping confirmation with its tracking number. Use this number to monitor the shipment through delivery.

Can an order be changed or canceled?

Order preparation may begin soon after checkout. If you want to make a change or request a cancellation, contact customer support promptly. We cannot guarantee updates after processing begins, but we will make every effort to help before the package ships.

Which forms of payment can I use?

Purchases are completed through Shopify’s secure checkout system. Major credit cards are accepted, along with any other payment options currently offered by Shopify.

What if I receive a damaged, defective, or incorrect product?

Please notify our support team promptly if an item arrives damaged, defective, or different from the product you expected. Send us your order number and clear photographs of the problem so we can evaluate the issue and work toward a timely resolution.

Get in Touch 🦴📬

Company Name: West Perro LLC
Business Address: 401 Broadway Ste 1708, New York, NY 10013, USA 🇺🇸
Phone: +1 646-370-1818
Email: service@xnasbak.com